{"id":488,"date":"2025-06-04T12:14:59","date_gmt":"2025-06-04T10:14:59","guid":{"rendered":"https:\/\/www.opendoors.nl\/webshop\/?page_id=488"},"modified":"2025-08-05T15:14:46","modified_gmt":"2025-08-05T13:14:46","slug":"retourneren","status":"publish","type":"page","link":"https:\/\/www.opendoors.nl\/webshop\/retourneren\/","title":{"rendered":"Retourneren"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-style-frayed-horizontal has-white-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-group alignwide is-vertical is-layout-flex wp-container-core-group-is-layout-cd86aea5 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\">Retourneren<\/h2>\n\n\n\n<p style=\"margin-bottom:var(--wp--preset--spacing--60)\">Je kunt bij ons gekochte artikelen, tegen bepaalde voorwaarden, binnen 30 kalenderdagen na ontvangst retourneren. Retourzendingen worden beoordeeld en afgehandeld door Logostiek. <br><br><strong>Let op: <\/strong>digitale producten (digitale boeken, muziek en films) kun je <strong>niet<\/strong> retourneren.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hoe retourneer je een bestelling ?<\/h2>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-f3a2fc10 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-0ea5ca33 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-opendoors-icon has-purple-background-color has-background is-type-multicolor is-size-l is-icon-1\">\n    \n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"135\" viewBox=\"0 0 34 135\">\n    <text id=\"_1\" data-name=\"1\" transform=\"translate(17 99)\" fill=\"#fff\" font-size=\"90\" font-family=\"Kanit-Bold, Kanit\" font-weight=\"700\"><tspan x=\"-16.425\" y=\"0\">1<\/tspan><\/text>\n<\/svg>  \n    \n<\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-h-4-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">Je retour aanmelden<\/h3>\n\n\n\n<p>Dien je retouraanvraag bij ons in via <a href=\"mailto:klantenservice@logostiek.nl\">klantenservice@logostiek.nl<\/a>. Vermeld hierbij duidelijk je bestelnummer en het product dat je wilt retourneren. Na goedkeuring van je aanvraag ontvang je per mail een retourformulier.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-0ea5ca33 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-opendoors-icon has-purple-background-color has-background is-type-multicolor is-size-l is-icon-2\">\n    \n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"135\" viewBox=\"0 0 48 135\">\n    <text id=\"_2\" data-name=\"2\" transform=\"translate(24 99)\" fill=\"#fff\" font-size=\"90\" font-family=\"Kanit-Bold, Kanit\" font-weight=\"700\"><tspan x=\"-23.49\" y=\"0\">2<\/tspan><\/text>\n  <\/svg>\n  \n    \n<\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-h-4-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">Je bestelling terugsturen<\/h3>\n\n\n\n<p>Wanneer je de retour vanuit Nederland verstuurt en deze past niet door de brievenbus, dan kun je het pakket afgeven bij een PostNL-pakketpunt. PostNL voorziet pakketten van een 3S-nummer. Met deze code is het voor jou mogelijk om het verzendtraject van het pakket te volgen via de <a href=\"https:\/\/jouw.postnl.nl\/track-and-trace\/\" data-type=\"link\" data-id=\"https:\/\/jouw.postnl.nl\/track-and-trace\/\">site van PostNL.<\/a><\/p>\n\n\n\n<p>Wij zijn niet aansprakelijk voor het beschadigen of zoekraken van retour gestuurde artikelen. Vraag daarom bij het PostNL-pakketpunt altijd om het 3S-nummer en bewaar deze goed.<\/p>\n\n\n\n<p><strong>Onbeschadigde artikelen terugsturen<\/strong><\/p>\n\n\n\n<p style=\"margin-top:0\">Stuur het artikel in een deugdelijke verpakking, inclusief alle toebehoren en het retourformulier, binnen 30 dagen na ontvangst terug. Het retouradres staat op het retourformulier. De verzendkosten zijn bij het retourneren van onbeschadigde artikelen voor jou.<\/p>\n\n\n\n<p><strong>Beschadigde of verkeerde artikelen terugsturen<\/strong><\/p>\n\n\n\n<p>Als je een beschadigd of verkeerd artikel hebt ontvangen, voorzien wij je graag zo snel mogelijk van een passende oplossing. Dit doen wij, afhankelijk van het artikel, door vervanging of terugbetaling.<br><br>Neem in deze gevallen altijd eerst contact op met onze klantenservice via <a href=\"mailto:klantenservice@logostiek.nl\">klantenservice@logostiek.nl<\/a>&nbsp;en vermeld hierbij duidelijk je bestelnummer en het defect.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-0ea5ca33 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-opendoors-icon has-purple-background-color has-background is-type-multicolor is-size-l is-icon-3\">\n    \n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"135\" viewBox=\"0 0 50 135\">\n    <text id=\"_3\" data-name=\"3\" transform=\"translate(25 99)\" fill=\"#fff\" font-size=\"90\" font-family=\"Kanit-Bold, Kanit\" font-weight=\"700\"><tspan x=\"-24.03\" y=\"0\">3<\/tspan><\/text>\n  <\/svg>\n  \n    \n<\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-h-4-font-size\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">Terugbetaling<\/h3>\n\n\n\n<p>Voor artikelen die op de juiste wijze zijn geretourneerd schrijven we, na verwerking van je retour, het bedrag binnen drie weken over naar je rekening. De verzendkosten en het bedrag van je eventuele vrijwillige donatie die je bij je bestelling hebt gedaan, worden niet geretourneerd.<\/p>\n\n\n\n<p><strong>Let op: <\/strong>wanneer je een artikel buiten de gestelde voorwaarden terugstuurt, komt onze terugbetalingsverplichting te vervallen. Neem in geval van twijfel eerst contact op met onze klantenservice.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);flex-basis:33.33%\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Retourneren Je kunt bij ons gekochte artikelen, tegen bepaalde voorwaarden, binnen 30 kalenderdagen na ontvangst retourneren. Retourzendingen worden beoordeeld en afgehandeld door Logostiek. Let op: digitale producten (digitale boeken, muziek en films) kun je niet retourneren. Hoe retourneer je een bestelling ? Je retour aanmelden Dien je retouraanvraag bij ons in via klantenservice@logostiek.nl. Vermeld hierbij duidelijk je bestelnummer en het product dat je wilt retourneren. Na goedkeuring van je aanvraag [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-488","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourneren - Open Doors Webshop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.opendoors.nl\/webshop\/retourneren\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourneren - Open Doors Webshop\" \/>\n<meta property=\"og:description\" content=\"Retourneren Je kunt bij ons gekochte artikelen, tegen bepaalde voorwaarden, binnen 30 kalenderdagen na ontvangst retourneren. 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